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If you have trouble printing coupons PLEASE READ



 
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mstgr1
Coupon Convert


Joined: 01 May 2006
Posts: 636
Location: California

Posted: Thu Jan 31, 2008 7:51 am    Post subject: If you have trouble printing coupons PLEASE READ

I got this email today from Coupons Inc. :

Quote:

Hi Barbara,



Sorry it has taken me so long to get back to you. Engineering has found nothing wrong with the software that is causing your coupon printing problem. You mentioned you had other members of your coupon club who were having the same coupon printing problem you had encountered. Do you think anyone of them would be willing to talk to us to see if we can resolve the problem?



Sorry I do not have a fix for you.



Tom

Client Services

Coupons, Inc.


If any of you would like to help out please PM me. What they did was call me and remote my computer and tried to fix it.
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mstgr1
Coupon Convert


Joined: 01 May 2006
Posts: 636
Location: California

Posted: Thu Jan 31, 2008 9:19 pm    Post subject:

I wanted to clarify, I am looking for anyone who is having the same problem and is willing to talk to Coupon Inc Techs on the phone and possibly let them remotely take control of your computer to see what is going on with their software. They cannot reproduce the problem on their own computers. If you are willing to do this please PM me.

What they did with me didn't help but there has to be something in common with all of us who can't print. I told them there are others and I'm not sure they believe me because I can't produce names or phone numbers. They are willing to try to help us I just need to know who will work with them.
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krispsmith
Spam Police


Joined: 03 Feb 2004
Posts: 13025
Location: The Lou, State of Misery

Posted: Thu Jan 31, 2008 10:07 pm    Post subject:

I opened Firefox and the coups finally printed. Then next time I went into IE coups with the program would THEN work. I think it is something in the browser blocking the print. If I run into it again I will be glad to try & help!
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CatsDogsGoatsOhmy!
Coupon Clipper


Joined: 12 Jun 2007
Posts: 1499
Location: At my puter... always AT my puter!

Posted: Thu Jan 31, 2008 10:28 pm    Post subject:

Do you have AOL???

I find that AOL screws up everything!

I have problems but my mom has the worst time.... she does them at work and part of her work is for a ISP that is pretty high tech, high speed.
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mstgr1
Coupon Convert


Joined: 01 May 2006
Posts: 636
Location: California

Posted: Thu Jan 31, 2008 10:37 pm    Post subject:

Been there done that. This is some other type of problem. I REALLY need someone with the same problem to agree to talk to Coupon Inc Techs.
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CatsDogsGoatsOhmy!
Coupon Clipper


Joined: 12 Jun 2007
Posts: 1499
Location: At my puter... always AT my puter!

Posted: Thu Jan 31, 2008 10:58 pm    Post subject:

mstgr1 wrote:
Been there done that. This is some other type of problem. I REALLY need someone with the same problem to agree to talk to Coupon Inc Techs.


Were you able to print before? Because I remember my mom use to be able to print them pretty good. Now , the last month, maybe she says it comes up saying "printing" and then NOTHING... Sometimes it even freezes up the printer, I think!
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mstgr1
Coupon Convert


Joined: 01 May 2006
Posts: 636
Location: California

Posted: Fri Feb 01, 2008 12:21 am    Post subject:

Yes, I COULD print before and a little over a month ago the SAME THING happend to me as happend with your mom. If she is willing to talk to the Techs from Coupons Inc please PM me her email addy so I can pass it on and the Coupon Inc guys can set up a time to call her about the problem
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sananson
Coupon Admirer


Joined: 12 Jul 2007
Posts: 2914
Location: between the Scylla & Charybdis

Posted: Fri Feb 01, 2008 10:59 am    Post subject:

Unless I've missed something in this thread, I don't know what your problem is, exactly, to know if mine is the same. I do have problems printing IPs: it crashes my system & shuts down all the windows. I use IE 6.something or other.
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mstgr1
Coupon Convert


Joined: 01 May 2006
Posts: 636
Location: California

Posted: Sat Feb 02, 2008 12:01 am    Post subject:

My problem exactly is I have downloaded the coupon printer, actually it's been in there for a while, and when I go to print a coupon from Coupons Inc or SmartSource it tells me I have to download it again. I download it again and it says it's not installed and it IS. I used to be able to print and now it doesn't recognize it. They did an upgrade on the coupon printer and now it won't work on my computer. It just takes me around in circles telling me to download it again and again and the coupons won't print because it says I need to download the coupon printer. Others have reported that it freezes their computer but it all started about the same time that they upgraded their coupon printer. Basically, if you use to be able to print coupons before and now you can't, there is a similar problem with the coupon printer.
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scottzbabiedoll
Coupon Lover


Joined: 13 Sep 2006
Posts: 7866

Posted: Sat Feb 02, 2008 11:21 am    Post subject:

mstgr1 wrote:
My problem exactly is I have downloaded the coupon printer, actually it's been in there for a while, and when I go to print a coupon from Coupons Inc or SmartSource it tells me I have to download it again. I download it again and it says it's not installed and it IS. I used to be able to print and now it doesn't recognize it. They did an upgrade on the coupon printer and now it won't work on my computer. It just takes me around in circles telling me to download it again and again and the coupons won't print because it says I need to download the coupon printer. Others have reported that it freezes their computer but it all started about the same time that they upgraded their coupon printer. Basically, if you use to be able to print coupons before and now you can't, there is a similar problem with the coupon printer.


I was never able to print them from those places to start with... from the very beginning it kept telling to d/l the coupon print over and over and over...
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sananson
Coupon Admirer


Joined: 12 Jul 2007
Posts: 2914
Location: between the Scylla & Charybdis

Posted: Sat Feb 02, 2008 12:45 pm    Post subject:

mstgr1 wrote:
My problem exactly is I have downloaded the coupon printer, actually it's been in there for a while, and when I go to print a coupon from Coupons Inc or SmartSource it tells me I have to download it again. I download it again and it says it's not installed and it IS. I used to be able to print and now it doesn't recognize it. They did an upgrade on the coupon printer and now it won't work on my computer. It just takes me around in circles telling me to download it again and again and the coupons won't print because it says I need to download the coupon printer. Others have reported that it freezes their computer but it all started about the same time that they upgraded their coupon printer. Basically, if you use to be able to print coupons before and now you can't, there is a similar problem with the coupon printer.

Not the same problem. Thanks for the info!
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melonia
Coupon Admirer


Joined: 20 May 2005
Posts: 2465
Location: PA

Posted: Sat Feb 02, 2008 6:06 pm    Post subject:

When I try to print from smartsource it tells me that I need to download a coupon printer and that I need to click on the ActiveX bar at the top of the screen...only problem - there's no ActiveX bar there. Confused It won't let me continue since it doesn't have the latest coupon printer. Confused Very frustrating!!
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kkaiser67
Coupon Admirer


Joined: 06 Jun 2005
Posts: 2137
Location: St Louis, MO

Posted: Sat Feb 02, 2008 10:15 pm    Post subject:

mstgr1 wrote:
My problem exactly is I have downloaded the coupon printer, actually it's been in there for a while, and when I go to print a coupon from Coupons Inc or SmartSource it tells me I have to download it again. I download it again and it says it's not installed and it IS. I used to be able to print and now it doesn't recognize it. They did an upgrade on the coupon printer and now it won't work on my computer. It just takes me around in circles telling me to download it again and again and the coupons won't print because it says I need to download the coupon printer. Others have reported that it freezes their computer but it all started about the same time that they upgraded their coupon printer. Basically, if you use to be able to print coupons before and now you can't, there is a similar problem with the coupon printer.


I would be willing to talk to them but i can print from smartsource, although I have to download the active x or what ever,,, everytime! brick.com has been a constant problem and wont download.. if that is part of your problem pm me and i will help
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dharts
Beginner


Joined: 13 Jan 2008
Posts: 3

Posted: Sat Feb 02, 2008 11:04 pm    Post subject:

I have been unable to print Smartsource coupons for many months. After months of trying, I finally received a reply to emails to Smartsource. I had tried everything, including disabling security software. One of their customer service people even called me and, although she was very nice, she had no solution. They were unable to suggest anything that helps. Like some of you have mentioned, I get no top bar to click to allow activex controls.

A couple of months ago, I received another email from them suggesting I try again, that they had fixed the problem. Nothing had changed.

I have had no problems with printing at coupons.com.

I have never, ever been able to print coupons from Coolsavings. Smartsource bought their new software from Coolsavings.

The only suggestion I have to you all is to do what I have been doing - when I see a coupon that is only available through Smartsource, I email or call the manufacturer and beg them to please find a coupon company that has functioning software. If enough of these companies get feedback, perhaps Smartsource will get off its duff and fix this problem.
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Orianna74
Beginner


Joined: 08 Jan 2008
Posts: 38
Location: Georgia

Posted: Mon Feb 04, 2008 5:15 am    Post subject:

mstgr1 wrote:
My problem exactly is I have downloaded the coupon printer, actually it's been in there for a while, and when I go to print a coupon from Coupons Inc or SmartSource it tells me I have to download it again. I download it again and it says it's not installed and it IS.


I have the same problem but I wouldn't want to let them have remote access to my computer. If they (or one of you) can tell me what to do to fix the problem please let me know. Thanks
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vogt0047
Coupon Convert


Joined: 27 Sep 2005
Posts: 461

Posted: Mon Feb 04, 2008 8:24 pm    Post subject:

delete

Last edited by vogt0047 on Sun Apr 10, 2011 9:22 pm; edited 1 time in total
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jonnysmomma
Coupon Lover


Joined: 17 May 2006
Posts: 9108
Location: Staying Strong Thru the Storm

Posted: Tue Feb 05, 2008 8:31 pm    Post subject:

For me, since i went to dialup (AOL booo!) and set up our new printer, I cant print anything from boodle, smartsource, coupons.com, and even company brand sites! Its friggin annoying. Im trying to print coupons for my shopping trip tomorrow and i CANT!
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sethsomma
Beginner


Joined: 04 Feb 2008
Posts: 10

Posted: Fri Feb 08, 2008 9:10 pm    Post subject:

Hi Everyone,
I just updated to FireFox 2 and I was able to print smartsource!!
LINK HERE
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